We are seeking anAdministrative Coordinator to join a fast-paced SaaS team. This role is vital in ensuring smooth communication and operational efficiency, particularly in managing partner interactions and sales-related inquiries.
3-Month Contract with potential for extension.
The position is remote; must have at least 1 year of experience with Salesforce.
Key Responsibilities:
- Regularly monitor the team inbox, promptly responding to general inquiries and ensuring clear, professional communication.
- Recognize critical or unresolved issues and direct them to the appropriate team members or leadership for timely resolution.
- Track, update, and follow up on partner-related cases to ensure they progress smoothly through internal workflows.
- Manage the sales inbox, ensuring all inquiries are accurately routed to the relevant stakeholders for action.
- Create and manage support tickets for partner requests or issues, categorizing and prioritizing them for efficient handling.
- Monitor and communicate updates on case statuses, working closely with cross-functional teams to resolve matters swiftly.
- Provide broad administrative support to enhance team productivity and operational effectiveness.
Requirements:
- Exceptional organizational and multitasking skills.
- Strong written and verbal communication abilities.
- Proactive and able to work both independently and collaboratively.
- Prior experience in an administrative or similar support role is a plus.
- Proficiency with tools such as Salesforce (SFDC), case management platforms, and Microsoft Office Suite.
This temporary position offers a unique opportunity to contribute to a growing SaaS company and support a key operational function. If you’re organized, detail-oriented, and ready to make an impact, we’d love to hear from you!
